Warm and Safe Wiltshire is a partnership service provided by Wiltshire Council, Swindon Borough Council, Dorset and Wiltshire Fire and Rescue Service and the Centre for Sustainable Energy (CSE), to help residents live in safer and healthier homes. The service provides a range of support both over the phone and through home visits. The telephone advice line is available to all residents and provides support which includes information about insulation and heating, guidance on heating systems, advice on understanding energy bills, help with ensuring a client is on the best energy deal, signing residents up to the Priority Services Register and fuel debt support.

Home visits are provided on a case by case basis and are especially useful in cases where issues are challenging or difficult to discuss and support over the phone. As a guide, householders should have a vulnerability, such as an older occupant, low-income or health condition(s), to receive a home visit. These households will benefit from an advisor attending the property to assess heating and energy problems and discuss options with the householder. This includes contacting the client’s energy supplier on their behalf, undertaking price comparisons to find the most affordable energy deal, carrying out fire safety checks, providing energy efficiency advice and assessing damp and mould problems.

For more information about Warm and Safe Wiltshire visit https://www.warmandsafewiltshire.org.uk or call Freephone 0800 038 5722.