The NHS COVID-19 app is part of a large-scale coronavirus (COVID-19) testing and contact tracing programme called the NHS Test and Trace service – you can find out more about it here.

The app will be used, alongside traditional contact tracing, to notify you if you’ve come into contact with someone who later tests positive for coronavirus. It will help the NHS understand where and how quickly the virus is spreading, so it can respond quickly and effectively. Please note that the app helps the NHS track the virus, not you individually.

The app uses your smartphone’s existing “Exposure Logging” feature to work out if you have spent time near other app users who have tested positive for coronavirus (COVID-19).

Some questions answered . . .

So what do I need to do?
You are encouraged to download the NHS COVID-19 App now, and you can do so via the App Store or Google Play. Once downloaded, you will be able to check yourself in when visiting venues such as restaurants, pubs, museums or places of worship, by scanning the QR code on a poster that will be visible at the entrance of the place you’re visiting.

Wiltshire Council will have these posters at all of their council buildings including their hubs in Chippenham, Salisbury and Trowbridge, and also libraries and leisure centres throughout the county.

Why should I download the app?
Every person who downloads the app will be helping in the fight against coronavirus (COVID-19).
The app will help the NHS understand where and how quickly the virus is spreading, so it can respond quickly and effectively. The app helps the NHS track the virus.

If I download the app, am I being tracked?
The app will not track you or your location. Instead your postcode district helps the app work out where the virus is spreading. Your postcode district is the first part of your postcode, which is common to about 8,000 other households. When you first download the app, you will be asked for your postcode district.

What happens if I have a positive test result?
If you test positive for coronavirus (COVID-19), the app will tell you to self-isolate. If you are under 18, you are advised to show the alert to a trusted adult. It is really important that you stay at home during this time. The app will help you keep track of your isolation period with a countdown timer showing you how much longer you need to keep self-isolating. The app will also provide links to advice from the NHS on coronavirus and on what to do if you feel unwell.

Will the app work if my phone is locked?
The app will work while your phone is locked, as long as the phone is switched on and Bluetooth is enabled. An exception to this is if you have just restarted your phone, you must first unlock the phone to trigger the app to start working. This is only required on restart and you don’t need to open the app.