Frequently Asked Questions

There are shrubs overhanging and encroaching on a public path near where I live . . .

This is the responsibility of Wiltshire Council, so please call them on 0300 456 0100. If you’re experiencing any difficulties in reporting the issue, then we are happy to do so for you. Call us on 01225 765072.

Someone scraped my car when it was parked in town – can I take a look at your CCTV?

Here at Trowbridge Town Council we control the data for the CCTV system around the Town Centre. The CCTV can only be viewed for evidence gathering purposes through the appropriate channels such as the police or insurance companies. This is due to data protection laws.

Why hasn’t my bin been emptied?

This isn’t within the remit of the Town Council; however, Wiltshire Council will be able to provide you with the information you require. Click here to view their website https://www.wiltshire.gov.uk/rubbish-collection-days or call them on 0300 456 0100.

Do you have a Chandlers Coaches brochure?

Yes, here at the Trowbridge Information Centre we are agents for Chandlers so you can even book your day trips through us.

You can also book rail or National Express coach tickets through us. We pride ourselves on our experience, and will always attempt to find the best deal for your travel needs.

Do you have bus and train timetables?

Yes, we try and keep all local bus and train timetables in the Information Centre: however, if we cannot find what you need, we can print a copy for you – even bus routes throughout the UK.

Could you put up a poster in your window for my event?

Of course. Here at Trowbridge Town Council we are always happy to promote local events. We can also put details on our social media pages for you, and help sell your tickets.

Can we buy duck food from you?

Yes. Here at the TIC we like to support a healthy environment for the residents of the park pond. A 100g bag of our ‘Quack Snacks’ costs just 50p. We also sell a range of souvenirs and NKS Radar Keys.

What are your opening hours?

Monday to Friday 8.30am until 5pm, Information Centre only on Saturdays from 10am until 2pm. Please note that we are closed on Sundays and Bank Holidays.

Where can I book Active Trowbridge half-term and summer activities?

You can do that online by clicking here and visiting the Active Trowbridge website https://activetrowbridge.co.uk/services/fun-days-soccer-schools/ or by calling 01225 765072. You can even come in to our Reception, and our Customer Service team will be able to do it for you.

How do I book a tennis court in the park?

You can do this online by clicking here https://activeinyourpark.co.uk/ or you can call 01225 765072. If you’d prefer, come in and our Customer Service team can do it for you.

I’m moving to the area and need some information on the town . . .

Please take a look at the Discover Trowbridge section in our website. We have also put together a residents pack which is filled with information about Trowbridge and what we do for residents and the community. Pick one up from our reception.

Is Trowbridge Town Council the Box Office for the Civic Centre?

Yes. You can book all tickets for Civic events through our Customer Service Team by coming in to see us or calling us on 01225 765072. You can also book tickets online via the Civic Centre’s website. Click here for more information about upcoming Civic Centre events https://www.trowbridgecivic.co.uk/event/viewall/all. We also sell tickets for Trowbridge Arts and the Arc theatre.